Booking
Policy

hortūs policy

we strive to create a comfortable and relaxing experience for all of our guests.
please kindly refrain from speaking on your mobile phones.

personal items

hortūs is not responsible for any personal items that are lost or misplaced. any items left at the studio for more than 14 days will be donated.

appointments

we always welcome walk-ins but encourage our guests to make an appointment so we can better accommodate scheduling needs and minimize wait time. we do require a valid credit card to hold your appointment and please note appointments are not booked unless they are acknowledged and confirmed.

cancellation policy

by booking an appointment(s) with HORTŪS, you understand and agree to all terms of our appointment and cancellation/reschedule/late arrival policy.

1-2 guests | 24 hours are needed for any changes, service modifications or cancellations

for 3 guests | 48 hours are required

4+ guests | 1 week advance notice to avoid a late cancel fee

otherwise:

100% of the total cost of services + 20% gratuity will be charged to your credit card on file.

full price + 20% gratuity will be charged on happy hour services.

same policy applies for incomplete parties, appointments that arrive late that cannot be accommodated in full, partially or at all within the scheduled timeframe.

guests arriving after their scheduled time will be charged in full + 20% gratuity. no exceptions.

appointment reschedule requests that fall outside of our booking policy window are considered last minute cancel/no show appointments. a new appointment will need to be scheduled and confirmed.

we greatly appreciate your understanding of our policy.

we reserve the right to refuse service and or cancel any appointment(s). thank you.

gift certificates

gift certificates are available. please contact us at reserve@hortusnewyork.com

for more information.

payments

we accept visa, master card, discover, american express and cash.

2.75% credit card fee on all credit card transactions.